Terms of service
Thinkers Academy Private Tuition: Terms of Service
Thinkers Academy Private Tuition offers two payment methods to pay for tutoring fees:
-Pay as you go – payment for tutoring services is processed six days prior to the usual scheduled session.
-Pre-paid term package – a package of 10 sessions purchased upfront.
If you are enrolled in Individual Learning and pay-as-you-go:
If you cancel a scheduled tutoring session:
More than 2 days before the scheduled session, you can reschedule your session for a different time before your next session.
The same day as that session is scheduled, (excluding the hour before your session – see below), you may reschedule your session for another time prior to your next session to avoid losing the fee.
Less than 1 hour before the scheduled session or fail to appear for a session, you will not be entitled to reschedule that session, nor are you entitled to a credit.
Package Timeframe: If you are enrolled in 1:1 Online Tuition and have chosen to pay via a pre-paid term package, it's important to note that the package is designed to be completed within a specific timeframe. Each 10-session package has a 10-week timeframe, starting from the date of your first scheduled session within the package.
Cancellation Policy for 10-Session Packages: When it comes to cancelling a scheduled tutoring session within a 10-session package, please be aware of the following policies:
Users are required to create an account to access iProject International services.
Users are responsible for maintaining the confidentiality of their account information.
Users must promptly update their account information to ensure it remains accurate and complete.
More than One Hour Before the Scheduled Session:
If you cancel your session with more than one hour's notice before the scheduled time, you can reschedule your session for a different time before your next scheduled session.
However, you are not entitled to receive a credit for the cancelled session.
Less Than One Hour Before the Scheduled Session or Failure to Arrive:
If you cancel your session with less than one hour's notice before the scheduled time or fail to arrive for a session, you will not be entitled to reschedule that session, and you will also not be entitled to receive a credit for the missed session.
Tutor Availability for Rescheduled Sessions:
If your child's current tutor is not available for a rescheduled session due to scheduling conflicts or unavailability, you will have the option to schedule the session with another Thiners Academy Tutor. We aim to provide flexibility to ensure that your child receives the tutoring they need within the 10-week timeframe.
Please be mindful of the 10-week timeframe when scheduling and managing your sessions within the 10-session package to maximise your learning experience.
Thinkers Academy Online Classes: Terms of Service
If you have any questions about these terms of service, please contact us at [email protected]
